Beyond This Season

Frequently Asked Questions (FAQ)

General Questions

What is Beyond This Season?
Beyond This Season is a lifestyle brand inspired by life’s changing seasons. We offer thoughtfully crafted candles and meaningful products, such as Diary of a Healed African Girl, to help illuminate your journey through life’s moments.

 Where are your products made?
All our candles are hand-poured and crafted with care using eco-friendly soy wax. Our products are made with love to ensure quality and sustainability.

Are your candles environmentally friendly?
Yes! Our candles are made with 100% natural soy wax, lead-free wicks, and recyclable packaging. We’re committed to creating products that are kind to the environment.

 How long do your candles burn?
Our candles have a burn time of approximately 40-50 hours, depending on the size and care.

How can I make my candle last longer?
To maximize burn time:

Trim the wick to 1/4 inch before each use.

Let the candle burn until the entire surface melts on the first use to avoid tunneling.

Are your candles safe for people with allergies?
Our candles are made with natural soy wax and high-quality fragrance oils. However, if you have specific sensitivities, we recommend checking the fragrance notes or contacting us for more details.

Book Questions

What is Diary of a Healed African Girl about?
Diary of a Healed African Girl is a memoir about resilience, growth, and self-discovery. It’s a story of healing and transformation, written to inspire readers on their own journeys.

Can I buy the book and candles as a bundle?
Yes! We offer a special bundle that includes Diary of a Healed African Girl and a complementary candle. Check out our [Bundles Page] for more details.

How long does shipping take?
Orders are typically processed within 2-3 business days. Shipping times vary by location:

Domestic (Canada): 3-7 business days

International: 7-15 business days

Do you offer free shipping?
Yes, we offer free shipping on orders over $75 (domestic only). Standard shipping rates apply for orders below this amount or international orders.

What is your return policy?
We accept returns within 14 days of delivery. Products must be unused and in their original packaging. Please contact us at [support email] to initiate a return.

What should I do if my order arrives damaged?
If your order arrives damaged, please email us at [support email] within 48 hours of delivery with photos of the damage. We’ll be happy to assist with a replacement or refund.

Refund/Return Policy

At Beyond This Season, we want you to love your purchase. If for any reason you’re not satisfied, we’re here to help.

Eligibility for Returns

Returns must be initiated within 14 days of delivery.

Items must be unused, in their original packaging, and accompanied by proof of purchase.

Custom or personalized items are not eligible for returns unless they arrive damaged or defective.

How to Initiate a Return

Contact us at [quinneliacoffie@beyondthisseason.com] with your order number and a brief description of the issue.

Once your return is approved, we will provide you with instructions for returning the item.

Customers are responsible for return shipping costs unless the item is damaged or defective.

Damaged or Defective Items

If your order arrives damaged or defective:

Notify us within 48 hours of delivery.

Provide photos of the damage to [support email].

We will arrange for a replacement or issue a refund.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 5-7 business days to your original payment method.

Shipping Policy

Processing Time

Orders are processed within 2-3 business days after purchase.

Shipping Times

Domestic (Canada): 3-7 business days

International: 7-15 business days

Please note that shipping times may vary during holidays or high-demand periods.

Shipping Costs

Free shipping is available for orders over $75 (domestic only).

For orders under $75 or international orders, shipping costs will be calculated at checkout.

Tracking Information

Once your order has shipped, you will receive a confirmation email with tracking details.

Lost or Delayed Packages

Beyond This Season is not responsible for delays caused by the carrier. If your package is lost, contact us at [support email] for assistance.

Privacy Policy

Your privacy is important to us. This Privacy Policy outlines how Beyond This Season collects, uses, and protects your personal information.

Information We Collect

Personal Information: Name, email address, phone number, shipping/billing address.

Payment Information: Payment details are processed securely by third-party providers and are not stored on our servers.

Usage Data: Information about how you interact with our website (e.g., pages visited, time spent).

How We Use Your Information

To process and fulfill your orders.

To communicate with you about your order or inquiries.

To send you promotional offers and updates (if you opt-in).

Third-Party Sharing

We do not sell or rent your personal information to third parties.

We may share your information with trusted partners (e.g., shipping carriers, payment processors) to complete your transactions.

Your Rights

You have the right to access, correct, or delete your personal information. Contact us at [support email] for assistance.

Terms of Service

By using the Beyond This Season website, you agree to the following terms:

General Terms

All content on this website, including text, images, and designs, is the property of Beyond This Season and may not be used without permission.

Prices, product descriptions, and availability are subject to change without notice.

Product Use

Our candles are designed for safe use. Please follow the instructions on the packaging to avoid fire hazards.

Liability

Beyond This Season is not liable for any indirect, incidental, or consequential damages arising from the use of our products.

Governing Law

These terms are governed by the laws of Ontario.

If you have any questions about our policies, feel free to contact us.

How can I contact you?
You can reach us at (quinneliacoffie@beyondthisseason.com) or through the contact form on our website. We’re happy to assist you with any questions or concerns.

Do you have a physical store?
Currently, we operate exclusively online, but we hope to expand to physical locations in the future. Stay tuned!

How can I stay updated on new products and launches?
Sign up for our newsletter at the bottom of the page to receive exclusive updates, special offers, and announcements about seasonal launches.

If you have any additional questions, feel free to reach out. We’re here to help!